FREQUENTLY ASK QUESTIONS
About hello
hello is a new way of experiencing travel, one known for being innovative in the services and tourism products we offer through our online platform, which aims to set itself apart from other travel platforms. You can book your flight + hotel to the Caribbean at the best price on our website or choose any of our all-inclusive packages at the best price guaranteed. You'll also be able to enjoy the events and experiences available. Book secure and worry-free.
These are the services we offer at hello:
- Vacation Package: Where you can book your hotel or flight + hotel to the Caribbean at the best price.
- Travel Deals: Travel packages that allow you to decide when you travel for a year, plus 2 kids travel free (from 0 to 6 years old).
- Experiences: The best events and experiences our destinations have to offer.
Vacation Package
Vacation Package is the section of hello that allows you to book a hotel only, or combine a flight + hotel in a single reservation. You can also save more than booking separately. You can create your tailor-made trip at the best price and without commissions at https://www.bookinghello.com/es/flight-hotel!
Simple: just go to https://www.bookinghello.com/es/flight-hotel. There, search for your hotel or flight + hotel by adding your departure city, your preferred destination, departure date, return date and how many people will be traveling.
Then, simply follow the steps below:
Then, simply follow the steps below:
1. Select the hotel you like best.
2. Select the room of your choice.
3. If applicable, choose the flight option that works best for you.
4. Check out.
5. Confirm your purchase.
6. Get ready to experience the Caribbean!
Just go to https://www.bookinghello.com/es/flight-hotel and follow these steps:
DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
Just go to https://www.bookinghello.com/es/flight-hotel and follow these steps:
ORIGIN > DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
ORIGIN > DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
When you have selected your destination and travel dates, a list of options will appear, so you can choose the Hotel that best meets your needs.
Once you have selected the Hotel, a list of options will appear, so you can choose the room that best meets your needs.
When you book your hotel room, you'll be able to see if you're booking a room only, if it includes breakfast or if it is all-inclusive.
You can book a maximum of four (4) rooms.
There is no specific advance reservation period. However, please be aware that the earlier the reservation is made, the more likely it is that your preferred hotels, rooms and travel dates will be available.
You can select your preferred check-in and check-out dates for your reservation.
There is a one-night minimum stay, but there is no maximum stay. You can simply make your reservation (subject to availability) — there are no limits. Please note that reservations are always subject to availability.
If you've already selected your hotel and room type, a list of flight options with different airlines will be displayed. Check the departure and destination schedules in your selection, as well as the dates, so that you can choose the most convenient option for your trip.
Once you've selected your flight, a list of available transfer options will be displayed so that you can choose the one you prefer.
These are the transfer options we have available:
- Public transfer: inexpensive and accessible transfer by sharing your trip with other passengers.
- Private transfer: completely private transfer to share with your family or group of friends.
- Private luxury transfer: completely private transfer in a luxury vehicle, with all the comfort and amenities you need.
If you've already selected your hotel, flight + hotel, or flight + hotel + transfer, the only thing left to do is to make a single online payment to finalize the process.
After you've filled out all your info and completed the payment, you'll see the confirmation of your reservation and you can print it or download it. You'll also receive a confirmation email with the details of your trip.
If you have problems with your reservation, the best thing to do is to let us know by sending an email to booking@bookinghello.com and a Hello Friend will contact you as soon as possible.
You can cancel your reservation with 15 days notice prior to check-in or modify your reservation with 7 days notice prior to check-in. In some cases, charges for rate differences may apply. *Each current reservation is limited to a maximum of one (1) change or cancellation request (without additional fees for handling the request).
The total cost of changes to your Flight + Hotel package will depend on the price of the airplane ticket, the terms and conditions of your hotel booking and any other charges or fees applicable to your vacation package.
The total cost of changes to your flight + hotel + transfer package will depend on the airfare, the terms and conditions on your hotel reservation, the terms and conditions on your transfer selection, and any other fees or penalties that apply to your vacation package.
The costs of changing your reservation may include the following:
- One airline change fee per ticket.
- The difference in airfare, if the cost of the new flight is more than the amount of your original flight.
- A hotel change fee: any difference in the price of the hotel or if the cost of your new reservation is higher than your original reservation, depending on the type of rate valid at the time the reservation was confirmed.
If you have problems with your reservation, the best thing to do is to let us know by sending an email to booking@bookinghello.com and a Hello Friend will contact you as soon as possible.
By making a reservation you acknowledge the terms and conditions, and agree to the cancellation and no-show policy that apply to your reservation. Changes in reservations include additional costs for hotel, flight or transfer. Once reservations are confirmed, there are no refunds and they are not transferable.
Travel Deals
Our Travel Deals are exclusive packages at the best price so that you can enjoy a dream vacation in the Caribbean or any other destination. These packages are designed to be purchased now, and then you have up to a year to decide when to confirm your reservation date. Plus, if you're traveling with kids, two of them travel for free or at 50% off the package price. With hello you decide when, where and with whom you want to travel.
Travel Deals are packages that include hotel nights in the Caribbean, under the All-Inclusive plan (unlimited food and beverages), for two adults and two kids free (from 0 to 6 years old), with transportation from the airport to the hotel included and other surprises according to the package chosen. You have up to 12 months to decide when to book the hotel, based on the policies of each package. Travel Deals offer the option of managing your flight purchase once your hotel reservation is confirmed, so you can tailor your trip to suit your needs.
Once you've purchased your hello package in the Travel Deals section, you'll automatically receive an email with your username and password for logging on to the private part of the website, along with a welcome pack that will explain in detail how to get the most out of the incredible experiences that await you.
If you've already purchased your Travel Deal, you need to check your email, since we'll have sent you a username and password. With these, you will be able to log on to the private part of the website and enter hello Territory to book the nights of your trip and the included experiences. You'll also be able to enjoy the benefits of the hello world for a whole year.
Deferred payment is currently not an option, but we hope to have that option available again soon.
Deferred payment is currently not an option, but we hope to have that option available again soon.
If it's a Travel Deal, you have to make online payment by credit card during the same purchase process of your chosen Travel Deal. Our website is fast, secure and reliable.
After you have completed your details and managed your payment, your reservation confirmation will be displayed, which you can print or download. You will also receive a confirmation email with your travel details.
If you have problems with your reservations, the best thing to do is to let us know by sending an email to booking@bookinghello.com and a Hello Friend will contact you as soon as possible.
The packages are for two people. If you want to add an extra person, please get in touch with hello@bookinghello.com The following conditions apply:
- Children from 0 to 6 years old: free of charge (sharing a room with 2 adults and maximum 2 children per room)
- Children from 7 to 12 years old: 50% of the price per person (sharing a room with 2 adults and maximum 2 children per room)
- Third person discount: 15% of the price per person (maximum 3 adults per room)
There is no defined anticipation period. While it is important to take advantage of the offers available at the moment, remember that you have 12 months after you have purchased the package to choose your destination.
You can choose your desired arrival and departure dates for your reservation, since you have up to one year to travel from the date you purchased the package. Remember that reservations are always subject to availability.
You'll be able to add a Travel Deal during each purchase process. Once purchased, you have to start another purchase process with the package of your choice if you want another Travel Deal.
Once you've purchased a package, and it has been paid in full, you will have active nights to book your trip through the website.
Follow these steps to choose the dates for your reservation of an already purchased package:
- Log in with your username and password and go to the Reservation section, where you'll be able to select your favorite destination and hotel.
- If you haven't used your hello package yet, the nights will appear as pending to be used. The booking service includes the possibility of adding flights according to your itinerary, fare and service preferences, allowing you to manage your stay and flight together.
To book your flight, log in with your username and password and go to the Reservation section.
Once you've selected your hotel and room, you can choose your destination and dates.
Once you've selected your hotel and room, you can choose your destination and dates.
All Hello packages are for the All Inclusive Plan (unlimited food and drinks) at your selected Hotel.
Packages with Free Transport included cover Punta Cana (Catalonia Punta Cana), La Romana (Catalonia Gran Dominicus) or Cancún (Catalonia Riviera Maya, Catalonia Privileged Maroma and Catalonia Costa Mujeres) airports only, with no exceptions and with a maximum of 4 people per transfer. Return Transport can be confirmed at Exclusive Traveler Club offices.
If you have a promotional code, all you have to do is go to the Travel Deals section. You'll see the question "Do you have a promo code?", and all you have to do is enter the code correctly and you'll be automatically able to enjoy this incredible benefit.
Remember to check the validity period of the promotional code.
Remember to check the validity period of the promotional code.
We regret to inform you that changes or modifications to the packages are not allowed. To that end, any such request will be considered as a cancellation and no refund will apply.
Please note that by making a reservation, you acknowledge and accept the cancellation and no-show policy of that reservation. This means that once a confirmed reservation is cancelled, it will not be transferable and any changes, modifications or refunds will not be permitted.
Exclusiverse
It is the first NFT Travelers’ Club in the Metaverse that allows you to enjoy the best unique and exclusive travel experiences in the physical and virtual world.
Exclusiverse brings you closer to a virtual world where you can enjoy different spaces such as the Be Exclusive area, the Exclusive Lounge, a Welcome Area, an NFTs room, Exclusive Experience and much more.
Exclusiverse is a virtual space where you can acquire NFTs through its unique collection called Exclusive Chameleon Club, which is the first collection of NFT memberships.
It is a unique, one-off digital asset that represents a property or goods, in this case, a luxury travel experience.
It’s called Exclusiverse Chameleon Club, a unique and exclusive collection consisting of 999 NFTs that will give you access to luxury tourism experiences and benefits unique to its community, all while experiencing an unforgettable virtual adventure.
By visiting the website www.exclusiverse.club/ or emailing hello@exclusiverse.club
Instagram: exclusiverse.xp & exclusiverse.nft
Twitter: @ExclusiverseXP & @ExclusiverseNFT
YouTube: @exclusiverseclub
Discord: Exclusiverse Club
Visit the website www.exclusiverse.club/policies-and-conditions
Contact
The fastest and easiest way to contact us is through:
if your question is related to reservations (availability/purchase of reservations) or access to the hello private area (when you have purchased a package and are having problems logging in with your account).
Of course! You can contact us at the following numbers:
Spain: 900-805832
USA: 1-844-763-5783
Canada: 1-844-748-3620
Mexico: 800-062-3163
Dominican Republic: 1-800-203-9647
Chile: 1-230-020-0167
Colombia: 0180-0518-4588
Peru: 0800-78812
Or if calling from another part of the world: +507 302 3424
Service hours:
Mon-Fri 8 a.m. to 4 p.m. (GMT-5 Time Zone)
Spain: 900-805832
USA: 1-844-763-5783
Canada: 1-844-748-3620
Mexico: 800-062-3163
Dominican Republic: 1-800-203-9647
Chile: 1-230-020-0167
Colombia: 0180-0518-4588
Peru: 0800-78812
Or if calling from another part of the world: +507 302 3424
Service hours:
Mon-Fri 8 a.m. to 4 p.m. (GMT-5 Time Zone)