hightlight sobre nosotros etc 02

FREQUENTLY ASK QUESTIONS

About Hello

Hello is a new way to experience travel. We are known for our innovative services and tourist products available through our online platform, which we aim to differentiate from other travel platforms. Hello gives you access to unique advantages and benefits, so you can live your dreams and travel the world with the best price guaranteed. Secure, worry-free booking.
Hello offers you the best options for your trips, such as:
  • Vacation Package:
    Book your Hotel
    Book Flight + Hotel
  • Travel Deals:
    Travel packages which allow you to decide when you travel within one year, with the option to defer payment and children included for free
  • Experiences:
    The best events and experiences

Vacation Package

The Hello Vacation Package offers you the best prices when booking your Hotel or Flight + Hotel. You can create your own tailor-made trip with unique discounts and, even better, there's no commission.
You can make and confirm your reservations quickly, easily and safely using the Vacation Package section of our website.
A Vacation Package allows you to purchase just a Hotel or the Flight + Hotel in a single reservation. This is better value than reserving them separately.
You can make your reservation via the website using the following search path:
DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
You can make your reservation via the website using the following search path:
ORIGIN > DESTINATION > DEPARTURE DATE / RETURN DATE > TRAVELERS > SEARCH
There is no specific advance reservation period. However, please be aware that the earlier the reservation is made, the more likely it is that your preferred hotels, rooms and travel dates will be available.
When you have selected your destination and travel dates, a list of options will appear, so you can choose the Hotel that best meets your needs.
Once you have selected the Hotel, a list of options will appear, so you can choose the room that best meets your needs.
When you reserve a Hotel room, you will be informed whether only the stay is included or if a meal plan is also included. For example: Breakfast Included or All Inclusive.
You can book a maximum of four (4) rooms.
You can select your preferred check-in and check-out dates for your reservation.
There is a one-night minimum stay, but there is no maximum stay. You can simply make your reservation (subject to availability) — there are no limits. Please note that reservations are always subject to availability.
Once you have selected a Hotel and type of room, a list of Flight options with different airlines will appear. Check the departure and landing times and dates so you can choose the option that is most convenient for your trip.
When you book your Hotel or Flight + Hotel, you must make a single online payment.
After you have entered your details and made the payment, confirmation of your reservation will appear, which can be printed or downloaded. You will also receive a confirmation email containing the details of your trip.
Take advantage of the option to cancel your booking up to 15 days prior to check-in. You can also make changes to your booking up to 7 days prior to check-in, although in some cases charges may apply if there are differences in rates.
*Each valid reservation is limited to one (1) modification or cancelation request (without additional charges).
The total cost of changes to your Flight + Hotel package will depend on the price of the airplane ticket, the terms and conditions of your hotel booking and any other charges or fees applicable to your vacation package.
The costs of making changes to your reservation may include the following:

A charge per flight for changing airline/the difference in price of the airplane ticket, if the cost of the new flight is greater than the cost of your original flight.

A charge for changing hotel/the difference in price for the hotel, if the cost of your new reservation is higher than that of your original hotel, or if no changes or modifications can be made and the fee is 100% of the price, depending on the type of validity fee at the time the reservation was confirmed.

Travel Deals

Travel Deals are exclusive packages at the best prices, so you can enjoy a dream vacation in the Caribbean or any other destination. These packages are designed so that you can purchase them today and then have up to 1 year to decide when to confirm your travel dates. It is also possible to purchase packages with deferred payments. You decide when, where and with whom you want to travel.
Travel Deals are packages that include hotel stays in the Caribbean or any other destination under the All Inclusive plan (unlimited food and drinks), for 2 adults with 2 children included for free (between 0 and 6 years old), with airport-hotel transfers included and other surprises, depending on the package you choose.
You have 12 months to decide when to book your hotel (policies apply, depending on the package). You can also choose to purchase your flight once your hotel reservation has been confirmed, so you can design your perfect trip. Once you have made your reservation, you will be able to book a hotel from your user account, at the best price.
When you purchase your Hello package, you will receive an email containing your username and password so you can enter the private area of the website. You will also receive a welcome pack that will explain in more detail how you can make the most out of the amazing experiences that await you.
By entering the username and password provided, you can access Hello Territory on the private area of the website and book your stay and the experiences included, as well as enjoying all the benefits of Hello for a whole year.
You can make and confirm your reservations quickly, easily and safely through the Travel Deals section of our website.
Only certain packages allow deferred payments. You can make a reservation by paying the first installment and then the rest interest-free in deferred payments over a period of 3 or 6 months, depending on the package you choose.
Payments must be made online via credit card. For packages with the option to defer payment, you will receive an email once you have made the initial payment through the website, allowing you to authorize recurring payments to the credit card you provide via digital signature and to accept the conditions set out for the package you have purchased. Our website is fast, secure and reliable.
After you have completed your details and managed your payment, your reservation confirmation will be displayed, which you can print or download. You will also receive a confirmation email with your travel details.
The packages are for two people. If you want to add an extra person, please get in touch with hello@bookinghello.com. The following conditions apply:
  • Children from 0 to 6 years old: free of charge (sharing a room with 2 adults and maximum 2 children per room)
  • Children from 7 to 12 years old: 50% of the price per person (sharing a room with 2 adults and maximum 2 children per room)
  • Third person discount: 15% of the price per person (maximum 3 adults per room)
Check the policies and restrictions for your chosen package.
There is no defined anticipation period. While it is important to take advantage of the offers available at the moment, remember that you have 12 months after you have purchased the package to choose your destination.
Due to the price and the conditions of the pack, you are only able to purchase one pack per person. If you wish to purchase more packages, you can do so by booking from the same section of the website and completing the initial procedure. Please note that you will be able to continue booking with us for 1 year from the time the package is purchased.
Once you have purchased a package and it has been paid in full, your number of nights will be active and you will be able to book your trip through the website. For packages which include the option to defer payment, the monthly payments must all have been paid in full in order for the package to be active.
When you log into the Hello website with the username and password provided you will be directed to the Booking section, where you can select your favorite destination and hotel. If you haven't yet used your Hello package, your nights will be show as ready to book. The reservation service includes the option to add flights in accordance with your preferred itinerary, fares and services, allowing you to arrange your accommodation and flights at the same time.
Enter the Booking section to book your flights. Once you have selected your hotel and room, you can choose your destination and dates.
All Hello packages are for the All Inclusive Plan (unlimited food and drinks) at your selected Hotel.
You can choose the check-in and check-out dates you prefer for your reservation, as you have a full year to travel from the date you purchase the package. Please note that reservations are always subject to availability.
Packages with Free Transport included cover Punta Cana (Catalonia Punta Cana), La Romana (Catalonia Gran Dominicus) or Cancún (Catalonia Riviera Maya, Catalonia Privileged Maroma and Catalonia Costa Mujeres) airports only, with no exceptions and with a maximum of 4 people per transfer. Return Transport can be confirmed at Exclusive Traveler Club offices.
You can enjoy the benefits of a Promotional Code when you purchase your Hello package, as the promotion it covers will be reflected directly in the cost of the package.
To validate a code, simply go to Travel Deals, where you will be asked the question "Do you have a Promotional Code?". When you enter the code correctly, you will automatically be able to enjoy this incredible benefit. Don't forget to check the validity period of the Promotional Code.
Changes or modifications are not permitted. Any such request will be considered a cancellation and no refunds will be made.
By making a reservation, you acknowledge and agree to the corresponding cancellation and no-show policies for that reservation. Once reservations are confirmed, they cannot be canceled, changed, modified, transferred or refunded, either wholly or in part.

Experiences

In this section, you'll find the best experiences and most unique events in the world.
Our Experiences offer you incredible options in tourism, leisure and business travel, with access to exclusive events such as music events, gastronomic events, professional conferences, travel packages enriched with exclusive activities and much more.
You can make and confirm your reservations quickly, easily and safely through the Experiences section of our website.
These packages include admission to an incredible experience or specific event anywhere in the world, as well as allowing you to add accommodation, flights and transport to enrich your experience.
Of course! You can add a hotel stay, the airport-hotel transfers, your plane ticket and any of the other services included to your package.
Once you have selected an Experience:
  • Admission only
  • Admission + Accommodation (with a Flights option)
  • Admission + Accommodation + Transfer (with a Flights option)
You must manage payment online by credit card. Our website is fast, secure and reliable.
After you have completed your details and managed your payment, your reservation confirmation will be displayed, which you can print or download. You will also receive a confirmation email containing the details of your Experience.

Contact

The fastest and easiest way to contact us is through:
Of course! You can contact us at the following numbers:
USA: 1-844-763-5783
Canada: 1-844-748-3620
Mexico: 800-062-3163
Dominican Republic: 1-800-203-9647
Chile: 1-230-020-0167
Colombia: 0180-0518-4588
Peru: 0800-78812
Or if calling from another part of the world: +507 302 3424

Hours of Service:
Mon-Fri: 9:00am to 3:00pm (GMT -5)
Sat: 9:00am to 12:00pm (GMT -5)

Esta web utiliza cookies para mejorar la experiencia de navegación. Si continua navegando, entendemos que acepta que se utilicen.