FREQUENTLY ASK QUESTIONS

Hello is an innovative travel platform that transforms the way you experience the Caribbean. Through our website, we offer exclusive flight + hotel packages, as well as all-inclusive options with the best guaranteed price. Additionally, we connect our travelers with unique events and memorable experiences, ensuring an easy, secure, and hassle-free booking process.

At Hello, we offer a flexible and accessible approach to planning your Caribbean adventures, providing exclusive options designed for unforgettable experiences:

• Vacation Package: Secure your Hotel or Flight + Hotel at our best price guarantee, ensuring you get the most value for your trip.
• Travel Deals: Access travel packages with *open dates for a year and enjoy the advantage of including up to 2 children (ages 0-6 travel for free / except at Catalonia Grand Costa Mujeres).
• Experiences: Explore and book a variety of unique events and activities in our stunning destinations, tailored to enhance your journey.

Set off on your adventure today with the most enticing offers available - experience travel like never before, hassle-free and with absolute peace of mind. Your unforgettable HELLO journey awaits!

*Please note that conditions may apply, and reservations are subject to availability.

The Hello Vacation Package is the easiest and most flexible way to book your trip to the Caribbean at the best price. You can choose from

✅ Hotel Only – Book your stay in the best destinations.
✅ Flight + Hotel – Combine both in a single reservation and save more than booking them separately.

With Hello, design your customized trip at bookinghello.com, without any commissions and with the guarantee of the best available price. Traveling has never been easier! ✈️🌴

Booking with Hello is quick and easy. Just follow these steps:

Luego, no tienes más que seguir los siguientes pasos:

If you're interested in booking accommodation (hotel only), Hello makes it easy and quick with the following steps:

1. Visit a https://www.bookinghello.com/en.
2. In the main menu (under Vacation Package), select “hotel”
3. Then, choose your destination in the Caribbean and your stay dates.
4. Indicate the number of travelers and click "Search."
5. Choose the hotel and room that best suit your needs.
6. Confirm your reservation and get ready to enjoy the Caribbean. 🌴✨

Solo tienes que dirigirte a https://www.bookinghello.com/es/flight-hotel y seguir estos pasos:

1. FROM (ORIGIN) - Select your departure location.
2. TO (DESTINATION) - Choose your desired destination.
3. DEPARTURE DATE / RETURN DATE - Input your travel dates for both departure and return.
4. TRAVELERS - Specify the number of travelers for your party
5. SEARCH - Click the “Search” button to explore your options!

In just a few clicks, you’ll be on your way to planning the perfect getaway. Happy travels!

Here are the *Transfer options we have available:

• Public Transfer: An economical and accessible shuttle by sharing your ride with other passengers.
• Luxury Private Transfer: A completely private shuttle for you to share with your family or group of friends.
• Transfer privado de lujo: A fully private transfer in a luxury vehicle, offering all the comfort and amenities you would expect.

*Service subject to availability, rates and certain conditions of the selected service provider apply

You have the option to cancel your reservation with 15 days' notice before check-in or to modify it with 7 days' notice before check-in. In some cases, charges may apply due to fare differences. *For each active reservation, a maximum limit of one (1) request for modification or cancellation is established (without additional management fees for processing the request).

All reservations are always subject to the availability and conditions of the selected service provider.

Due to the special conditions associated with Flight + Hotel packages, changes or modifications are not permitted. It is important to note that any assistance requests will always be subject to the original purchase conditions of your package and the policies of the selected service provider. Additionally, in the event of extraordinary circumstances, any adjustment request will be subject to your specific purchase policies, which may include variations in the price of the airline ticket, penalties, or specific conditions related to the accommodation and/or transfer reservation, if applicable.

It is essential that you verify the details of your package at the time of purchase to ensure that it meets your needs. If you need additional assistance or have questions regarding your reservation, please do not hesitate to contact us.

In general, modification requests for Vacation Packages (Flight + Hotel + Transfer) are not permitted. However, in extraordinary situations, the costs associated with changes will depend on several conditions:

• Airline Policies: The fees and modification rules for airline tickets may vary.
• Hotel Conditionsl: Each establishment has its own policies regarding changes to reservations.
• Transfer Service Regulations: The fees and conditions set by the transportation provider will also affect costs.

It is important to note that additional charges or penalties may apply to your vacation package. Additionally, reservations are always subject to availability and the regulations of the service provider. We encourage you to review the policies of each provider at the time of making your reservation, and if you have any questions or need assistance, our team is here to help you navigate any situation. Your satisfaction is our priority!

If you haven't received your reservation confirmation, we recommend starting by checking your spam or junk mail folder, as messages can occasionally be misclassified by email filters.

Should you still be unable to locate the confirmation email after this check, please feel free to reach out to us without hesitation. Simply send an email to booking@bookinghello.com, and one of our dedicated Hello representatives will contact you promptly to assist you in resolving the issue. Your satisfaction is our priority, and we are committed to ensuring that your experience is seamless from the very beginning. We’re here to help!

The prices of our packages and services on the website are listed in United States dollars (USD), which is the legal tender of the United States. If you have questions about the amount charged to your card, we recommend checking with your bank regarding exchange rates, as your transaction will be processed in U.S. dollars. This will help you understand any additional charges that may apply from your banking institution.

Additionally, we are pleased to inform you that we also accept payments in cryptocurrencies, providing you with more flexibility in your payment options. If you have any further questions about our pricing, payments, or any other topic, please do not hesitate to contact us.

Hello's Travel Deals is the most flexible, accessible, and convenient option for planning your dream vacation in the Caribbean, offering exclusive benefits:

• ✔️ Book today and choose your travel date up to one year in advance.
• ✔️ Access guaranteed preferred rates.
• ✔️ Travel with your family and save more: up to *2 children free (ages 0-6 travel for free / except at Catalonia Grand Costa Mujeres) or up to 50% off.
• ✔️ Select your destination and customize your experience without any pressure.

With Travel Deals, you acquire exclusive packages at the best price, locking in your price at the time of purchase and deciding when to travel later, ensuring you get the best offer without worrying about fare changes. With Hello, you choose when you want to travel, where to go, and with whom.

Plan your getaway stress-free and travel with complete peace of mind! 🌴✨

Travel Deals are exclusive travel packages designed to make your Caribbean vacation an unforgettable experience. Each package includes:

• Accommodation in a Caribbean hotel under the all-inclusive plan which covers unlimited food and beverages.
• Option for 2 adults, with the possibility of including up to 2 children under 6 years old (free for ages 0-6 with selected service providers / except at Catalonia Grand Costa Mujeres), ensuring that the whole family can enjoy a wonderful stay.
• Private transportation from the airport to the hotel for comfortable and worry-free arrival.

Additionally, you have up to 12 months to decide your stay dates, providing you with the flexibility to plan your vacation according to your needs. Once the hotel reservation is confirmed, you can also manage your flight purchase, allowing you to customize every aspect of your trip. Experience the joy of traveling with Travel Deals and create memorable family moments!

If you have already purchased your Travel Deal, check your email for your username and password, which will allow you to access the private section of our website: Hello Territory.

Once inside, you can:

• Book the nights of your trip and request the coordination of the included transfer after confirming your accommodation reservation at your selected hotel.
• Enjoy a full year of access to the Hello private area, providing you with special offers.

Your adventure begins here!

Once you have completed all your information and processed the payment, you will immediately receive an on-screen notification with your reservation confirmation, which you can print online or later download from the private area of our website after logging in for your records. Additionally, we will send you a confirmation email with all the details of your trip, ensuring you have all the necessary information to enjoy a worry-free experience and present your confirmation letter at check-in.

If you do not receive the email within a few minutes, please check your spam/junk mail folder and/or contact us for assistance at our customer service email: hello@bookinghello.com. Your adventure begins here!

If you do not receive the email within a few minutes, please check your spam/junk mail folder and/or contact us for assistance at our customer service email: hello@bookinghello.com.

A Hello representative (from our customer service team) will get in touch with you as soon as possible to resolve the situation and ensure you have your reservation confirmation, or any information needed to enjoy your travel experience.

Your peace of mind is our priority. We are here to help!

Our packages are designed to accommodate two (2) people, but if you wish to add more guests to your reservation, you can request assistance from us, and we will gladly support you as long as it's possible according to the terms of your purchase.

To make the request, please send an email to hello@bookinghello.com and keep in mind the following conditions:

• Adding children: las tarifas para niños en nuestros paquetes están diseñadas para ofrecerte flexibilidad y comodidad. The child rates in our packages are designed to offer you flexibility and comfort. It is important to note that child rates will always be subject to the specific booking conditions, which may vary by hotel, season, and selected package. You can include up to *2 children free (ages 0-6 travel for free / except at Catalonia Grand Costa Mujeres, where the child rate applies for ages 3-12). We recommend checking the details of your reservation for accurate information.
• • Including a third person (1 additional adult): 15% discount on the price per person (maximum of 3 adults per room). For Travel Deals packages, the accommodation reservation reaches its maximum capacity by including a 3rd adult in the booking. Therefore, the number of guests allowed per room will be 3 people.

We recommend reviewing the policies and restrictions of the package you have chosen to ensure that all conditions are met.

There is no specific advance period for purchasing your package, which means you can take advantage of our offers at any time. However, please remember that reservations are always subject to availability with the selected service provider. Therefore, we recommend acting quickly to benefit from current promotions. Once you have purchased your package, you will have a period of 12 months to select your destination and plan your trip.

Don’t wait any longer—start taking the steps toward your next vacation!

You have the flexibility to choose your check-in and check-out dates that best fit your plans, as you will have up to a year from the date of purchase to make your trip. It is important to note that reservations are subject to availability, so we recommend booking your dates in advance to secure your choice.

Get ready to enjoy an unforgettable experience at your own pace!

In our system, you can add up to one (1) Travel Deal package to your cart for each purchase process. If you wish to acquire more packages, simply initiate a new online purchase process to select the additional Travel Deal you prefer. This allows you to manage your reservations flexibly and conveniently. Please note that you can purchase as many packages as you need for your upcoming adventures, provided you enter a different email address for each new package purchase, as the registered email will always be your username through which you will receive access to our website and a unique password for logging in and booking your available nights with each package.

Yes, once you complete the purchase and payment of your package, your nights will be active and ready for you to start booking your trip through our platform.

Enjoy the convenience of planning your adventure instantly and without complications.

If you have any additional questions about the booking process, please do not hesitate to contact us!

To make a reservation with your purchased package, follow these simple steps:

1. Log in with your username and password on our platform.
2. Go to the "Reservations" section, where you can select your favorite destination and hotel.
3. If you have not yet used your package, you will see the nights available for use.
4. Additionally, you have the option to add flights to your itinerary based on your preferred fare and service, facilitating the management of both your stay and flight in one place.

Maximize your package and start planning your next adventure with ease.

If you need assistance at any stage, our customer service team is here to support you.

To book a flight with your package, follow these simple steps:

1. Log in to your account using your username and password.
2. Go to the "Reservations" section.
3. Select your preferred hotel and room.
4. Next, choose your destination and travel dates.
5. During the reservation process, you will have the option to add your flight, allowing you to customize your itinerary according to your preferences, paying the applicable fare for adding your round-trip tickets.

Enjoy a seamless and integrated booking experience.

All Hello packages are designed under an all-inclusive plan, allowing you to enjoy a worry-free accommodation experience. This includes unlimited food and beverages at the hotel of your choice, ensuring you have access to a variety of dining options throughout your stay.

With this benefit, you can relax and enjoy every moment without worrying about additional costs. Additionally, be sure to check the specific amenities and activities offered by the hotel to make the most of your experience.

The packages that include free transportation are available exclusively from the following airports:

• Punta Cana (PUJ) [Hotels: Catalonia Punta Cana and Catalonia Royal Bávaro]
• La Romana (LRM) [Hotels: Catalonia Royal La Romana, Catalonia Gran Dominicus]
• Cancún (CUN) [Hotels: Catalonia Riviera Maya, Catalonia Privileged Maroma, Catalonia Royal Tulum, and Catalonia Costa Mujeres]
• Montego Bay, Jamaica (MBJ) [Hotel: Catalonia Montego Bay] This service is limited to a maximum of 4 people per transfer.

To coordinate your return transfer, simply visit the Exclusive Traveler Club offices at the hotel to enjoy a hassle-free check-in and check-out while you focus on enjoying your trip.

If you have a promotional code, it's very easy to use it. Just follow these steps:

1. Go to the Travel Deals section on our website.
2. Look for the text field that says, "Do you have a promotional code?" and click on it.
3. Enter your promotional code accurately and verify that it is correct. Once entered, you will be able to view the applicable package or packages for that promotion, understand the conditions of these, and proceed to purchase the package that suits you best. Make sure to check the expiration date of the code to make the most of it. If you have any questions or need assistance, please do not hesitate to contact us.

Booked packages are final, and changes or modifications are not allowed. Any request for a change will be considered cancellation, which means no refund will apply. To ensure your satisfaction, we recommend carefully reviewing the terms and conditions of your package purchase before confirming the booking. We appreciate your understanding!

Exclusiverse is the innovative brand of Exclusive Traveler Club, a prestigious luxury travel club with a strong international presence and over 80,000 members, dedicated to providing exclusive travel experiences for its members and numerous benefits at over 100,000 hotels worldwide, as well as in leisure activity bookings, cruises, car rentals, and much more.

Exclusiverse focuses on merging the physical experience of Exclusive with the digital realm, utilizing the latest available technologies, such as Blockchain. This has enabled us to create the world's first luxury travel club, offering its members a unique and exclusive experience, alongside multiple digital benefits.

Join Exclusiverse and start your adventure today!

Exclusiverse offers a wide range of exclusive digital benefits for our members. This includes access to a unique and innovative Virtual Space, where you will have the opportunity to book hotels and leisure activities to make your experience unforgettable. Additionally, you can participate in virtual events that we organize monthly, featuring content specifically designed for you.

But that's not all. We facilitate access to our Club through the digital purchase of our memberships. If you wish, you can even sell, transfer, or bequeath your membership.

And… As if that weren't enough, you will have access to our exclusive digital currency (Exclusive Cash) to purchase unique goods and services, along with obtaining exclusive discounts.

To join Exclusiverse, you must first become a member of our Club by acquiring one of our Exclusive memberships: Premium, Gold, Platinum, or Infinity, or one of the new exclusive Exclusiverse memberships: Welcome or Discovery. Once you have joined the Club, you will automatically gain access to the multiple benefits and services that your membership offers.

The Virtual Experience of Exclusiverse immerses you in an exciting digital world where you can explore a variety of unique spaces, such as:

• Be Exclusive Zone: This area is designed to explain the Club and the benefits of each of the Exclusive memberships. Additionally, it allows access to a visualization of replicas of the rooms corresponding to members based on their membership.
• Exclusive Lounge: An exclusive room for Exclusive members, where they can book their travel experiences at hotels; Exclusive Hotels, City Hotels, and Leisure Hotels, as well as engage in leisure activities related to the Exclusive Benefits.
• Welcome Area: This is the first room you enter when accessing the Virtual Space and serves as the access point to the other rooms.
• Exclusive Experience: This room is dedicated to broadcasting live virtual events held in Exclusiverse and the contests we occasionally launch. Additionally, previous live events can be viewed again by accessing Exclusive Content.
• Hello Territory: : The room dedicated to the travel package booking platform, Hello. From here, you can book exclusive Travel Deals, the best travel packages, and a selection of the finest leisure activities.
• Unique Island: This is the meeting place for members, where spaces can be customized or brands promoted. Stand out and grab the attention of others!
• Exclusiverse Shop: The virtual store where you can purchase goods and services using our exclusive currency, Exclusive Cash. You can buy as many virtual coins as you wish quickly, reliably, and securely. The more virtual coins you acquire, the better price you get.

Enjoy unique interactions and activities designed to make your time in the Metaverse something truly special. Join Exclusiverse and have an experience that will change the way you travel!

For detailed information about Exclusiverse, visit our website at ww.exclusiverse.club, where you will find resources, news, and exclusive offers.

If you prefer more personalized assistance, do not hesitate to contact us directly at our email: hello@exclusiverse.club.

Connect with us on our social media to stay updated with the latest news, events, and exclusive experiences!

You can find us at:

• Instagram:  exclusiverse.xp
• Twitter:  @ExclusiverseXP
• YouTube:  @exclusiverseclub
• Discord:  Exclusiverse Club

Follow us to discover exclusive content, interact with other members, and not miss any of our innovative offers. We look forward to seeing you on our platforms!

You can access our Privacy Policy and General Terms and Conditions at any time by visiting www.exclusiverse.club/policies-and-conditions. This document details how we protect your information and outlines the terms of use of our services. We recommend reviewing it to stay informed about your rights and our practices. If you have any additional questions, please do not hesitate to contact us.

For quick and effective assistance, please choose one of the following options:

Customer Service: Email hello@bookinghello.com to resolve any concerns or questions you may have.

hello@bookinghello.com

Reservation inquiries: If you need information regarding availability, package purchases, or access to the private area after acquiring a package, please contact us at booking@bookinghello.com. We are here to ensure that your experience is smooth and satisfactory.

booking@bookinghello.com

Feel free to reach out to us; we are ready to assist you!